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Home / Resources / Frequently Asked Questions

FAQ

Quick answers to the questions we get most from business owners and managers.

Do I need new cameras?

Usually, no. We work with your existing cameras. We only recommend a new camera if the checkout or handover area isn’t clearly visible from above.

Which POS or cash register systems are supported?

We work with the POS and cash register systems commonly used across Europe. We’ll check compatibility for your specific model during the demo.

How accurate is product recognition?

Cash register events (voids, drawer opens, receipts) are accurate from day one. Visual recognition is calibrated to your menu in the first few weeks; you may see some false alerts at first, but these decrease as you confirm outcomes.

Is it legal to monitor employees?

Yes, as long as you comply with GDPR and national employment and data-protection rules: legitimate interest, prior employee notification, consultation with representatives, and a maximum retention of 30 days. We’ll help you prepare the necessary documents.

Do you use facial recognition?

No. Incidents are linked to the register, shift, and receipt—not to identifying individuals.

What happens if the internet goes down?

Analysis runs locally on a mini computer next to your recorder. Incidents are sent once the connection is restored.

Who receives the alerts?

Only the people you choose: the owner, location manager, or shift manager. They receive alerts on WhatsApp, and for critical cases, can also get an automated call.

How do we start?

Send us a few camera snapshots and your cash register model, and we’ll run a demo using your own footage—before any installation.

Does it work for multiple locations?

Yes. For chains and franchises, all your locations appear on the same dashboard, with side-by-side comparisons.

What do I need to send to get started?

A few camera photos, your cash register model, and the number of locations.

Have another question? Contact us